Privacy Policy pn16 – Transparent & Responsible Protection of Malaysian Members' Personal Data

Pn16 is an online entertainment platform operating under a recognised international licence, built specifically to serve Malaysian users. As a responsible platform, pn16 respects your right to know how your personal information is managed and safeguarded against any misuse or unauthorised disclosure.

This Privacy Policy is developed in accordance with leading international data protection principles and reflects pn16's commitment to being a platform that every member across Malaysia can truly trust — from Kuala Lumpur and Johor Bahru to Kota Kinabalu and Kuching.

Pn16 collects various types of personal information from its members to ensure the platform operates securely, fairly and efficiently. The following are the types of information we may collect:

Pn16 only collects information that is strictly necessary for legitimate operational purposes. We do not collect more than what is needed, and we do not store sensitive data such as passwords in plain text – everything is stored in encrypted format using industry-standard hashing technology.

Every piece of information pn16 collects is used for specific, legitimate, and transparent purposes. We never use your data for purposes unrelated to the platform's operations or in any way that could harm you. The following are the primary purposes for which pn16 uses your data:

• Account Management: Verifying your identity and age during registration, managing secure logins, and ensuring every account at pn16 is unique and legitimate.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as processing winnings withdrawals to your Malaysian bank account quickly and accurately.
• Customer Support: This enables pn16's Bahasa Malaysia-proficient support team to provide relevant and accurate assistance whenever you reach out via live chat, WhatsApp or Telegram.
• Platform Security: Detecting and preventing fraud, money laundering, account abuse, unauthorised access attempts, and other suspicious activities that could compromise the security of the pn16 platform and its members.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and reaching out to members who may need assistance or responsible gaming guidance.
• Platform Improvements: Analysing usage data on an aggregated basis (without identifying individuals) to understand how members use pn16 and to make relevant improvements.
• Promotional Communications: Sending you information about relevant pn16 bonuses, promotions and special offers — only if you have not opted out of receiving such marketing communications.
• Legal Compliance: Complying with legal requirements, court orders, or directives from competent authorities that may require the disclosure of certain information.

Pn16 does not sell, rent, or share your personal information with third parties for their own commercial purposes. This is pn16's absolute commitment. However, there are limited circumstances in which pn16 may need to share your information with certain parties for legitimate operational purposes:

• Payment Service Providers: Information required to process transactions is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and Malaysian banks through secure, encrypted channels. These providers are bound by strict confidentiality agreements with pn16.
• Game Providers: Minimised game data may be shared with game developers such as Play'n GO, Playtech and Pragmatic Play for technical support and game maintenance purposes.
• Analytics Services: pn16 uses third-party analytics services that process de-identified data to help us understand platform usage patterns. Individual users cannot be identified through this process.
• Legal Requirements: pn16 may disclose your information to the relevant authorities — including the police, anti-corruption commission or courts — where required to do so by law or a valid court order.
• pn16 Rights Protection: In cases where pn16 needs to protect its legal rights, property or the safety of the platform and its members, relevant information may be disclosed to legal counsel or the appropriate regulatory authorities.

In all of the data-sharing scenarios above, pn16 ensures that any party receiving data is bound by confidentiality and data protection obligations that are equivalent to, or stricter than, the standards applied by pn16 itself.

The security of your data is pn16's primary technical priority. We continually invest in industry-standard security infrastructure to ensure your personal and financial information is always protected against cyber threats, unauthorised access and data breaches. The following are the security layers employed by pn16:

• 256-bit SSL Encryption: All communications between your device and pn16's servers are encrypted using TLS 1.3 protocol with 256-bit encryption strength — the same standard used by leading banking institutions worldwide. This means every deposit transaction via Maybank2u or CIMB Clicks, every login and every message you send to pn16 support is fully protected from interception.
• Intrusion Detection System: pn16 operates an IDS/IPS (Intrusion Detection/Prevention System) running 24/7 to detect and block any intrusion attempts or cyberattacks targeting the platform and its member database.
• Data Segregation: Members' personal information is stored in an environment isolated from public-facing gaming systems, with strict access controls ensuring that only authorised personnel can access sensitive data.
• Two-Factor Authentication: pn16 offers two-factor authentication (2FA), adding an extra layer of security to your account login process.
• Regular Security Audits: pn16 undergoes periodic external security audits conducted by independent cybersecurity firms, ensuring that our data protection systems remain up to date and effective against the latest threats.
• Staff Training: All pn16 staff with access to member data undergo comprehensive data protection training and are bound by strict confidentiality agreements.

Pn16 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser when you visit pn16.my. The following are the types of cookies used by pn16:

• Essential Cookies: These cookies are required for the core functions of the pn16 platform, including login authentication, session security, and transaction processing. Without them, the platform cannot function properly. Essential cookies cannot be disabled.
• Preference Cookies: These cookies store your preferences on pn16 — such as your chosen language, display settings, and frequently played games — to deliver a more personalised experience.
• Analytics Cookies: pn16 uses analytics cookies to understand how users interact with the platform — including the most visited pages, average session duration, and navigation patterns. This data is collected in aggregate and does not identify individuals.
• Security Cookies: These cookies help pn16 detect and prevent fraudulent activity, automated attacks and unauthorised access attempts on member accounts.

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the pn16 platform on your device. For more information on how to manage cookies, please refer to the documentation for your web browser (Chrome, Safari, Firefox, etc.).

As a pn16 member, you have the following rights regarding your personal information held by pn16. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact pn16's data protection team by email at [email protected], stating the right you wish to exercise along with your account details. pn16 will respond within 30 days of receiving your request. No fees are charged for reasonable requests.

Pn16 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Your information is retained for as long as your pn16 account remains active. Once you close your account, your personal data will be deleted within 90 days, unless a longer retention period is required by law.
• Financial Transaction Data: Financial transaction records, including deposits and withdrawals made via Malaysian payment methods, are retained for 7 years in line with financial compliance and anti-money laundering requirements.
• Security Logs: Security logs and account activity records are retained for 2 years for investigation purposes in the event of a security incident or dispute.
• Support Communication Data: Communication records with the pn16 support team are retained for 2 years for quality control purposes and as reference in the event of any subsequent disputes.

When your data is no longer needed, pn16 ensures it is securely deleted or anonymised using industry-standard erasure methods that make it irrecoverable by any party.

Pn16 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the technologies we use, or applicable legal requirements. Whenever pn16's Privacy Policy is updated, the latest version will be published on this page with a revised update date at the top of the document.

For material and significant changes to this Privacy Policy, pn16 will endeavour to notify you via in-platform notifications or by email to the address registered with your pn16 account. Nevertheless, we recommend that you review this Privacy Policy page periodically to stay informed of our latest privacy practices.

If you have any questions, concerns or complaints regarding pn16's Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:

• pn16 Official Email: [email protected]
• Live Chat 24/7: Available directly on pn16.my – typical response time under 2 minutes
• WhatsApp & Telegram: Number displayed on the pn16 support page

Pn16's data protection team is committed to responding to all privacy enquiries within 30 business days of receipt. For more complex cases, we may require additional information to verify your identity before processing your request.

Pn16 takes every privacy-related complaint seriously and will investigate each case thoroughly and fairly. If you are not satisfied with the response provided, you have the right to refer the matter to the relevant data protection regulatory authority.